The Training Team
The training staff of Funeral Industry Development Australia collectively have over 80 years of Funeral Industry Experience. As well as being qualified trainers, they are regularly involved in day to day Funeral Service Operations in their specialist areas as Grief and Bereavement Educators, Conductors, Arrangers, Embalmers, Funeral Director’s Assistants and in Business Management.
James MacLeod has over 30 years of experience in the funeral industry in many roles across three states - South Australia, ACT and Victoria.
James has numerous qualifications which include a Masters in Business Management, a Certificate in Workplace Leadership, Advanced Certificate in Management Skills, a Certificate in Funeral Management (Australian Funeral Director’s Association).
Wendy Goy has over 20 years of experience in many roles in the funeral industry.
Wendy’s qualifications include Certificate III in Information Technology and a Bachelor of Science (Psychology). She is an accredited leader of the "Bereaved Partners Program" and has participated in many workshops including Communicating with Bereaved Clients, Customer Service and Winning Business on the Telephone.
Other Specialist trainers and Guest speakers: